Chandelao - Privacy Policy

Chandelao Privacy Policy

Chandelao Garh (“Chandelao Garh”, “we”, “us” and “our”) takes the issue of safeguarding your privacy seriously. Our Privacy Notice describes what information we collect from hotel guests as well as visitors to the Chandelao Garh website , and the way in which Chandelao Garh uses this information to better serve your needs. This Privacy Notice has been adopted by all of the distinct legal entities that manage and operate Chandelao Garh hotel.

How do we use your personal information?

For each of the categories of personal information described above, we use your personal information for the following purposes:

to enable you to use our website
to help us recognize or identify you and any accounts you hold with us;
to provide superior customer service to you;
to assist us in making your reservation and providing the services you request at any of our properties;
to process transactions through our website (including taking payment for purchases you may make through our website) and to assist in any inquiries about your transaction;
for billing purposes in relation to your stay with us;
to confirm prior transactions and reconcile statements or invoices;
to contact you in relation to matters that arise from your stay with us;
to send you newsletters or marketing communications regarding our properties and to advise you of promotions or to inform you of offers or other information that may be of interest to you (if, where required, you separately provide your consent for us to do so);
to personalize and enhance your online and guest experience;
to conduct surveys or focus groups to receive your views of our properties and service delivery (if, where required, you separately provide your consent to this);
to respond to a specific "Information Request" from you about one of our hotels, resorts or residential properties and deal with any other enquiries, correspondence, concerns or complaints you have raised;
for marketing, advertising and promotional purposes, such as through one of our on-line promotions or on third party social networks, consistent with your preferences and applicable law;
to analyse customer trends and insights; and
to operate our business, including for internal purposes such as auditing, data analysis, statistical and research purposes and troubleshooting to help us improve our services.

Occasionally we will combine information from a number of Guests to better understand trends and your expectations. When this occurs, all identifiers are removed and the aggregate, anonymized information cannot be linked to any specific individual or household.

On what basis do we use your personal information?

We use your personal information on the following basis:

to comply with legal and regulatory obligations, including financial reporting requirements imposed by government regulators and our auditors;
to enter into agreements with you, and to perform our agreement to provide services to you when you stay with us;
for legitimate business purposes – using your personal information helps us to operate and improve our business and minimise any disruption to the services that we may offer to you. It also allows us to make our communications with you more relevant and personalised to you, and to make your experience of our services more efficient and effective;
because you have given your consent – at times we may ask for your consent to allow us to use your personal information for one or more purposes.
for purposes disclosed at the time you provide your personal information or as otherwise set forth in this Privacy Notice; or
for the establishment, exercise or defence of legal claims or proceedings.

How and from what sources is personal information collected?

For each of the categories of personal information and purposes described above, we gather information when you provide it to us, or interact with us directly, for example:

during your stay at a hotel, including information provided during check-in.

We also collect your personal information while monitoring our technology tools and services, including comment cards and email communications sent to and from Chandelao Garh. We may also receive information about you from other sources, such as our business partners and publicly available sources, or from other members of your traveling party or other individuals. We combine information that we have about you from various sources, including the information that you have provided to us. Finally, we may collect your photograph from publicly available sources so that we can recognize you in order to provide you with superior customer service.

Contact us

If you have any questions or concerns regarding this Privacy Notice, please contact our Chief Privacy Officer by writing to the following address:
Chief Privacy Officer
Chandelao Garh
Jodhpur , Rajasthan
E-mail: info@chandelao.com